Who this is for
Operations or customer-experience analyst who tags a new batch of comments or tickets every month.
Each month's batch is tagged by hand, or tagged by a tool nobody has checked since the first month.
The result
Every month your new rows are tagged with your labels, and 30 rows you label are scored for agreement. The report shows agreement, per-label counts and any change since last month. Stored decisions are reused, so old tags do not change.
What is included
- One monthly file of up to 10,000 rows of text and your list of up to 20 labels
- Tagging with the frozen script from our tagging job or your own
- 30 fresh rows a month that you label, for the agreement check
- A monthly report: agreement, per-label counts, unsure share and changes
- Updates to the label guide when you change a label
You receive
- The month's tagged file
- The agreement report
- The unsure list
- The updated label guide, if you change a label
- The list of tags that changed, if any
What is not included
- Labels that judge people, or legal conclusions
- Personal data in the text
- Hiding or removing customer reviews
- Out-of-hours cover or any guaranteed response time
- A promise that agreement stays at today's level
What we need from you first
- Your label list and how many rows arrive each month
- Whether a frozen tagging script exists
- No real records, personal data or credentials in the first enquiry
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- Each month the report shows agreement on 30 rows you labelled, per-label counts (not percentages, because 30 rows are too few for them), and the unsure share.
- No label outside your list appears in the tagged file.
- Previously stored tags are unchanged unless you approved a change.
You read each report and tell us whether the marks and rules still suit you. A month counts as delivered when you have received the report.
When we would stop or decline
- The labels judge people
- Personal data cannot be removed from the text
- Nobody can label the monthly sample
- You want unsure rows forced into a label
Questions
Will old tags change?
No. Stored decisions are reused unless you approve a change.
Why 30 rows each month?
They are a cheap tripwire for drift. They catch big changes, not small ones.
Do I need the one-off tagging job first?
Not if you have a label guide and a script. We check them in the first month.
Price and terms
£79/month · untested offer price. Billing is monthly under the written terms we agree with you. Nothing is charged until you have agreed them.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.